ISBN978-4-7631-3801-9 C0036
318 pages / August 2020 / 1,400 yen (w/o tax)
Is it rude? Is it offensive?
The way you say it matters.
Have you ever angered someone although you meant well? Unfortunately, words can unintentionally hurt people we care about.
Experienced communication counselor, Moeko Ono, teaches us how to choose our words carefully for improved interpersonal relationships. 141 examples of how to change our words from “excessive” to “favorable” appear in 15 scenarios split into chapters.
Words can be difficult to use. One false step can cause irreversible damage to any kind of relationship. Simply being unaware of the impact of your words can lead to something as grave as harassment in the workplace. Words greatly affect the lives of others, and this book can help you choose the right ones.
Chapter 1 Greetings and diplomacy
Chapter 2 Favors and requests
Chapter 3 How to say “No”
Chapter 4 Being considerate
Chapter 5 How to give praise
Chapter 6 Response
Chapter 7 Self-assertion
Chapter 8 Warning and scolding
Chapter 9 Personal distance
Chapter 10 How to listen
Chapter 11 Apologizing
Chapter 12 Social networks & email
Chapter 13 Negative opinions
Chapter 14 Parenting
Chapter 15 Words that lead to harassment
In her years as a counselor, Moeko Ono has spoken to and helped countless individuals. She doesn’t disagree or raise her voice, she simply listens. This is important in the world of counseling, but also a manner of being that I felt I would like to adopt. She responds to everything with positive words, making your time together an absolute pleasure. In this book, Ono guides you through how to deal with others in a way that will leave a positive and lasting impression. Repair any relationship, be it professional, personal, or familial.
