Learn to Say 'No' to Right Way

 “If you want people to trust you, learn to say ‘no’.”

“But, I’m not good at saying ‘no’.”

I’ve had this conversation a million times. I have good news: It’s not your personality; you just don’t know how to say ‘no.’

Author Takuya Tsuda has taught customer complaint management to over 100,000 people over the last 15 years. Those who are good at dealing with customer complaints also tend to be good at saying ‘no.’ Done correctly, you can actually build trust and leave a good impression with your customers. This also applies to daily life. Those who say ‘no’ well tend to be trusted. There’s a way to leave a good impression while turning someone down.

Saying ‘no’ correctly involves trying to improve human relations while also putting yourself first. This technique is not only the basis of superb communication but also one that positively impacts your life.

Introduction        Rock star Eikichi Yazawa’s superb way of saying ‘no’

Chapter 1             First, throw away all assumptions

Chapter 2             7 rules to saying ‘no’ while leaving a good impression

Chapter 3             Dealing with stubborn people

Chapter 4             Deciding when to say ‘no’